Refunds and Returns

Due to the perishable nature of our products, we do not accept returns.

Refunds or replacements will only be considered if an item is faulty.

Please note that Choc Nibbles are perfectly unpredictable by design. Because each batch is made using a varied mix of chocolate and biscuit pieces, the combination of ingredients may differ from pack to pack. For this reason, variation in taste or appearance does not constitute a fault. This is also why we list every possible ingredient clearly on pack.

Faulty Items

We will consider a refund or replacement if:

• The item was purchased directly from our online store
• The product is deemed faulty
• The issue is reported within 30 days of delivery
• The item was purchased at full price (sale items are non-refundable unless faulty)

Where a product is confirmed as faulty, return postage will be covered by us.

Returns are only possible in cases of fault.

How to Contact Us

To report a faulty item, please submit your request via our Contact Us form.
A member of our support team will review your request and respond as soon as possible.